Cancellation and Refund Policy

1. Subscription Cancellation

You can cancel your CrackMate subscription at any time. Upon cancellation:

• Your access will continue until the end of your current billing period
• No partial refunds will be issued for unused time
• You will not be charged for future billing cycles
• Your account data will be retained for 30 days after cancellation

2. Refund Eligibility

2.1 Standard Refund Period

We offer a 7-day money-back guarantee for new subscriptions. To be eligible:

• Request must be made within 7 days of initial purchase
• Account must be in good standing
• Refund applies to first-time subscriptions only
• Promotional or discounted subscriptions may have different terms

2.2 Non-Refundable Items

• Subscription fees beyond the 7-day period
• One-time purchases of specific content
• Add-on services or materials
• Administrative or processing fees

3. Refund Process

3.1 How to Request

To request a refund:

• Contact info@crackmate.in
• Include your account email and purchase details
• Provide reason for refund request
• Allow 5-7 business days for processing

3.2 Processing Time

Approved refunds will be processed to the original payment method within 5-7 business days. Processing time may vary depending on your payment provider.

4. Special Circumstances

We may consider refunds outside the standard policy in cases of:

• Technical issues preventing service access
• Billing errors or duplicate charges
• Service unavailability in your region
• Other exceptional circumstances (evaluated case by case)

5. Contact Information

For questions about cancellations or refunds, contact us at:

• Email: info@crackmate.in
• Phone: +91 (797) 843-1841
• Address: Patia, Bhubaneshwar, Odisha